Greater call control with new BLF support features for iOS.

The latest 3CX iOS Beta introduces BLF (Busy Lamp Field) Support giving greater control over calls for iOS users. This builds on the success of the previous update providing full iOS 18 support. Read on for the details.

BLF Support

The standout addition to this beta is BLF support, offering:

  • Real-time status visibility: Instantly check if colleagues are available, on a call, away, or busy
  • Easy call handling: Initiate new calls, perform blind or attended transfers, and park/unpark calls via BLF
  • Call pickup functionality: Pickup colleagues’ calls (available with V20 Update 5 only)

How to Access BLF in the iOS App

  • Tap the Team button in the navigation bar
  • Switch the filter to BLF from the top left corner

If BLF is already set up in the Web Client, it’s automatically enabled in the iOS app. If you are a new user configure BLF settings directly in the Web Client as follows:

  1. Login to your Web Client
  2. Tap on the 3 horizontal dots in the navigation bar
  3. Go to Settings > BLF
  4. Set custom types: Line, Speed Dial, Shared Parking, Queue Login/Logout, and more

Monitor Connection Quality

The iOS client enables you to monitor call quality issues with the Call Monitoring Tool to diagnose and solve problems in record time.

Simply open the hamburger menu, tap on ‘Monitor Connection Quality’ and select the period of monitoring. Once the call has ended, a report is generated in your Call history records.

A more extensive report can be found in the Web Client. Login to your Web Client and go to ‘Calls’ in the navigation bar. Click on the ‘Show call quality report’ button next to your call.

Edit Before Call

From the recents tab, a user now has the ability to edit a mobile number before making a call, allowing the user to make calls at a better rate by calling numbers via a particular trunk. The user simply needs to go to the Recents tab, and either tap on the item, or tap on the menu button and select ‘Edit before call’. A dialog is shown and once you make your changes, tap on Call button to make the call.

Google Integration

This latest update integrates Google Workspace and allows for synchronization of your personal contacts. Simply head over to your Contacts tab and switch to the Google filter. This feature is only available with V20 Update 5.

Get Involved

Join the iOS TestFlight program to test this beta and provide direct feedback to our development team.

View the Changelog for a detailed breakdown of updates in this latest build.