Cisco Systems is thrilled to announce that we’ve been named a Customers’ Choice vendor for 2025 in the Contact Center as a Service category on Gartner Peer Insights™ based on reviews submitted for Webex Contact Center! This distinction is a recognition of vendors in this market based on feedback and ratings from 113 verified end users of our product as of May 26, 2025. Overall, Webex Contact Center reviewers gave us a 4.7 out of 5, with 96% saying they would recommend our product.
Everyone here at Webex Contact Center is particularly honored to receive this distinction, since it comes from customers like you — the people we’re here to serve.
The Gartner Peer Insights Customers’ Choice recognizes vendors in this market based on reviews from verified end-user professionals. The Customers’ Choice distinction takes into account both the number of reviews and the overall user ratings. To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.
Your feedback drives our innovation
Here’s what our customers had to say that helped us earn this incredible recognition:
“Webex Contact Center has revolutionized the way we can connect with patients and serve their needs, individually and es a whole. Our population is predominantly immigrants looking for healthcare with little or no insurance. We had a very low customer satisfaction score around trying to reach us and get appointments, information, test results. Now we are able to efficientlt help get our patients to a live person who can help them with exactly what they need in moments. Contact Center gives us so many options for reporting and tracking the customer experience that we can now be proactive in making a better experience and getting our patients the care they need.”
– Director of IT, Healthcare and Biotech industry
“This is a powerful tool to have, especially if you deal with a huge number of customers. What captured my attention in this product is its range of features for enhanced customer interactions. It is a multi-channel support service which allows agents to communicate through social media, chats, voice and email. In addition, it has real-time and historical analytics that enables insightful data analysis which is crucial for organization decision making. It also has an interactive voice response (IVR) that guides the callers to ensure that they do not get confused at all. Further, it provides an excellent and seamless virtual assistance service which is very user-friendly. Another excellent feature is its support for integrations to different CRM platforms for efficient access to customer data. Its use has resulted in improved employee experience due to elimination of communication silos as one does not require multiple systems to be assisted…”
– Software Developer, Construction industry
“During the implementation we were working closely with Cisco. We received a lot of support which was a great way to start our journey with the new CC system. It as a great collaboration where we have the opportunity to provide feedback, raise feature requests and get access to new features even in beta versions.”
– Head of UC Operations, Transportation industry
Read more reviews for Webex Contact Center here. To our incredible customers who shared their feedback—thank you! Your insights inspire us to keep innovating and delivering solutions that meet your needs. We’re thrilled to have earned your trust and this fantastic distinction.
The Future of Customer Experience with Webex Contact Center
At Webex Contact Center, we’re constantly inspired by the creative ways you use our solutions to achieve your goals and drive innovation. Your success fuels our passion! As we look ahead, our promise to learn with you and from you remains stronger than ever. We’re dedicated to building solutions that make collaboration effortless, empowering your teams to stay connected, productive, and in sync with your workflows. Every new feature, every enhancement—we do it all to help your teams collaborate smarter and achieve even more together. We’re beyond excited about what’s to come, and we’re so grateful to play a part in your journey!
To learn more about this distinction, or to read the reviews written about our products by the IT professionals who use them, please visit the Contact Center as a Service page on Gartner Peer Insights.
If you have a Webex Contact Center story to share, we encourage you to join the Gartner Peer Insights crowd and weigh in.
Gartner, Voice of the Customer for Contact Center as a Service, Peer Contributors, 23 May 2025.
The Gartner Peer Insights Customers’ Choice Badge, Gartner®, and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner® Peer InsightsTM content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
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