At Webex, we believe unforgettable customer experiences aren’t just built—they’re designed with intention, powered by innovation, and delivered with empathy. In today’s world of rising expectations, customers want more than support—they want to feel seen, heard, and valued before they even ask. And while this isn’t an easy task, some truly inspiring organizations are absolutely nailing it every single day. Today, we’re here to celebrate them!
Through creativity, hard work, and innovative customer experience solutions from Webex, our customers are reshaping the way they connect with their own audiences. From reimagining customer journeys and harnessing the power of AI to delivering seamless support across every channel, they’re creating real, measurable impact—and we couldn’t be prouder to cheer them on!
From the vibrant energy of WebexOne…
To center stage at the Webex Customer Awards…
We’re turning the spotlight on YOU—our incredible customers—who go above and beyond to set new standards of excellence. You’re not just meeting expectations; you’re surpassing them in ways that inspire us all.
Here’s how some of our incredible customers are reshaping customer experience:
- Barton Health: Barton Health, nestled in the scenic Lake Tahoe region, has been a lifeline for its community since 1963, offering high-quality, compassionate care through its nonprofit network. From tackling wildfires to transitioning to remote operations during the pandemic, Barton Health overcame extraordinary challenges with the help of Cisco’s innovative solutions. By upgrading their on-premise contact center to the cloud via Webex Contact Center, Barton transformed patient care with faster response times, real-time feedback, and seamless multilingual support—all while handling over 25,000 calls monthly! Read their story here.
- Burrell Behavioral Health: Burrell serves over 60,000 clients across the Midwest and is a lifeline for mental health, addiction recovery, and crisis services. With over two million calls annually and a rapidly growing workforce, Burrell turned to Webex Contact Center and Webex Calling for a scalable, reliable, and flexible cloud solution. These tools empower Burrell’s crisis workers to respond instantly, whether from home or the office, ensuring lifesaving services are always accessible. With a 99% uptime rate and robust analytics via Webex Control Hub, Burrell is redefining crisis care and accessibility—proving every second truly counts in saving lives. Read their story.
- Carnival Cruise Line: Carnival Cruise Line has embraced Webex Connect to revolutionize customer communication and engagement. By introducing modern communication channels like video chat, SMS, and rich media messaging, the cruise line has enhanced customer interactions, streamlined payment processes, and delivered proactive travel alerts—all while boosting engagement and satisfaction. Beyond improving customer experiences, Webex Connect has optimized operational efficiencies, enabling personalized SMS campaigns, automated payment reminders, and broadcast communications to reach thousands quickly. Read more.
- ConnectEast: ConnectEast, the operator of Melbourne’s EastLink tollway, modernized its contact center by migrating to Webex Contact Center and Webex Calling, ensuring seamless communication and compliance with strict government KPIs. These cloud-based solutions have enhanced customer service with multi-channel support, real-time analytics, and PCI-compliant payment security, while also improving operational efficiency in mission-critical areas like traffic control. Looking ahead, ConnectEast plans to leverage Cisco AI Assistant capabilities and 24/7 self-service to further optimize customer support and strengthen its commitment to keeping Melbourne connected. Read more here.
- DB SCHENKER: DB SCHENKER, a global logistics leader, transitioned from on-premises systems to Webex Contact Center, enhancing operational agility and scalability across its 2,000 agents worldwide. This migration streamlined workflows, automated processes, and improved customer experiences while enabling the company to scale and adapt seamlessly. DB SCHENKER is on track to enhance its growth by integrating AI-powered tools and multichannel support, ensuring the delivery of exceptional and innovative customer service. Read their story.
- Mercalis: A trusted partner in the life sciences industry, Mercalis is transforming its contact center operations by migrating to Webex Contact Center and integrating Webex Connect. With over 1,000 agents managing 400,000 monthly calls, the company plans to leverage AI-powered tools like Cisco AI Assistant to streamline workflows, enhance self-service options, and provide personalized customer interactions across multiple channels. By adopting AI-driven solutions such as conversation summaries and Topic Analytics, Mercalis is not only improving efficiency but also setting the stage for greater value delivery to its life sciences partners while supporting agent well-being. Read more here.
- pidas: pidas is a leading European IT support company that recently revamped its customer experience by adopting Webex Contact Center and Webex Calling to handle over 100,000 monthly support tickets with greater efficiency. These cloud-based solutions enhanced operations with features like skill-based routing, real-time analytics, and noise reduction while seamlessly integrating into pidas’s existing technology stack. Read the full story here.
- Springfield Clinic: Springfield Clinic, a leading healthcare provider in central Illinois, modernized its contact center with Webex Contact Center to meet the demands of its growing operations and enhance patient experiences. By transitioning from outdated on-premises technology to a cloud-based solution, the clinic streamlined workflows, improved call-handling efficiency, and gained real-time insights through centralized dashboards, reducing wait times and call abandonment rates. Read their story here.
- Umpqua Bank: The largest bank in the Pacific Northwest, Umpqua Bank has successfully transitioned to the Webex Contact Center, overcoming the challenges of scaling its contact center post-merger with Columbia Bank. The move to the cloud streamlined operations, empowered agents with customizable tools, and leveraged AI-driven features like Topic Analytics and Dropped Call Summaries to improve customer interactions. Umpqua is set to elevate customer satisfaction and meet long-term operational objectives by implementing advanced self-service solutions and predictive analytics, ensuring a seamless and efficient banking experience. Read the full story here.
- Veridian Credit Union: Veridian Credit Union, a non-profit financial cooperative, has transformed its member support by migrating to Webex Contact Center, ensuring a seamless transition to the cloud. This forward-thinking move enabled the credit union to implement cutting-edge tools like Webex Contact Center’s low-code Flow Designer, voice bots, and real-time dashboards, optimizing call flows and reducing agent workloads. With a renewed focus on automation, personalized service, and AI-driven insights, Veridian has not only enhanced operational efficiency but also improved member satisfaction, positioning itself for long-term growth and innovation in the financial services space. Read their story here.
- Wingo Swiss: Wingo Swiss, a Swiss telecommunications brand, transformed its customer care operations by migrating to Webex Contact Center, replacing an outdated on-premises system. With a reliable and scalable cloud-based platform, agents now enjoy a seamless interface, supervisors benefit from real-time dashboards, and the company has improved call handling efficiency, reducing average speed of answer by over 10 seconds. Read their story here.
We would also like to express our heartfelt gratitude to these incredible customers who are transforming customer experiences within their organizations:
Thank you for trusting Webex by Cisco to help you deliver standout, differentiated customer experiences time and time again. Together, we’re shaping the future of work by designing customer journeys that are as dynamic and diverse as the people they serve.
Ready to learn more about Webex Customer Experience solutions? Click here and let’s keep building something extraordinary—together!
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